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<div style="">We’re looking for an experienced GSI Channel Partner Leader to join the organization and help us develop, scale up and manage our GSI partnerships and maximize sales opportunities with these partners. This highly strategic and cross-functional role, will focus on developing new and managing our GSI partnerships. You'll collaborate closely with marketing, sales and customer success to drive new partnerships and expansion revenue opportunities; and with marketing to build robust co-marketing strategies with our partners. This role reports to our Chief Revenue Officer.</div>

Bangalore

Vice President-Partnership GSI

<div style=""><b style="font-weight: 700">Role and responsibilities</b></div><ul>  <li style="">Responsible for ensuring 99.9% uptime for Yellow.AI infrastructure and APIs</li>  <li style="">Troubleshooting and resolving production issues, working with the Platform Engineering team for the same</li>  <li style="">Development of internal tools/scripts for automation of various tasks</li>  <li style="">Responsible for the build and deployment of packages into various environments including production</li>  <li style="">Fixing of issues related to Infra &amp; highlighting long term issues to the product team and getting them prioritized.</li></ul>

Site Reliability Engineer 

<div style=""><b style="font-weight: 700">Role and responsibilities</b></div><ul>  <li style="">Asterisk and YellowAI voice services L2 Support for the customer.</li>  <li style="">Managing and Integrating service provider PRI/SIP/VoIP Accounts/GSM Gateways with asterisk.</li>  <li style="">Asterisk and YellowAI services installation on customer premises/cloud.</li>  <li style="">Managing Asterisk ARI service integration with Yellow Voice BOT Platform.</li>  <li style="">Performance / utilisation monitoring or Asterisk instances.</li>  <li style="">Integrations with other contact centre platforms.</li></ul>

Site Reliability Engineer (Voice)

<div style=""><b style="font-weight: 700">Role and responsibilities</b></div><ul>  <li style="">As part of a cross-functional team, you will be responsible to design and develop Yellow's Voice platform.</li>  <li style="">Collaborate with Developers, QA Engineers, Product Managers and Technical Leaders on new product specification/enhancements and execute the feature roadmap.</li>  <li style="">Articulate complex problems, communicate viable architecture and design approach in a clear and concise manner.</li>  <li style="">Thrive in a collaborative team environment and work with ambiguous product requirements.</li>  <li style="">Evaluate opensource technologies, development stack and strive for new learning, continued growth by applying industry best practices and processes.</li></ul>

Software Development Engineer -2 (Voice)

<div style=""><b style="font-weight: 700">As a Customer Success Engineer at Yellow.ai you will…</b></div><ul>  <li style="">Reviews, analyzes and gives feedback on requirements/functional designs</li>  <li style="">Participates in architectural review process</li>  <li style="">Designs for larger enhancements and projects</li>  <li style="">Conducts peer design reviews</li>  <li style="">Develops and maintains code for larger enhancements, projects and integrations</li>  <li style="">Fixes defects and participates and conducts peer code review</li>  <li style="">Follows design and coding standards and processes</li>  <li style="">Conducts code performance analysis and tuning</li>  <li style="">Develops unit and cross functional tests, develops test strategies, executes test cases, logs issues, manages issues, recommends testing frameworks and records and runs automated test scripts</li>  <li style="">Develop and Consume Rest API’s and have an idea about basic API methods and calls.</li>  <li style="">Captures, consolidates and maintains inventory of production applications, flows and systems for all the software engineering verticals</li>  <li style="">Helps in preparing application support documentation</li>  <li style="">Troubleshoots basic application issues with the help of knowledge base documents</li>  <li style="">Good to have Client facing and Client handling experience.</li></ul>

Indonesia

Customer Success Engineer Indonesia

<div style=""><b style="font-weight: 700">What will you get to do?</b></div><ul>  <li style=""><b style="font-weight: 700">Drive Engagement:</b></li>  <li style="">Get involved in the customer lifecycle post delivery through the duration of their subscription period</li>  <li style="">Identify product usage gaps and provide actionable solutions to the customers</li>  <li style="">Build value-based relationships with customers and create champions</li>  <li style="">Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI</li>  <li style="">Drive desired customer outcomes through a consultative approach</li>  <li style="">Establish development goals and desired success outcomes and then develop a plan to carry them out successfully</li>  <li style="">Identify and Process Success milestones for the customers</li>  <li style=""><b style="font-weight: 700">Drive Expansion:</b></li>  <li style="">Ensure customer retention by aiding renewals</li>  <li style="">Identify opportunities for upselling and cross-selling along with the Account Managers</li>  <li style="">Identify appropriate additional business use cases where Yellow.ai bots can be deployed</li>  <li style="">Have a strong business sense to keep looking out for new use cases and solutions using our bots to create a win-win situation with customers</li>  <li style=""><b style="font-weight: 700">Achieve Advocacy:</b></li>  <li style="">Internal:</li>  <li style="">Communicate and brain-storm with the product team on customer feedback and help refine the product roadmap</li>  <li style="">Optimize existing processes within the company and actively enhance all Customer Success initiatives</li>  <li style="">External:</li>  <li style="">Work with the customer operations &amp; marketing team to execute customer surveys, case studies, etc</li>  <li style="">Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization</li>  <li style=""><b style="font-weight: 700">Build Team:</b></li>  <li style="">Take ownership to build a successful team.</li>  <li style="">Act as a coach, mentor and consultant to the Customer Success team.</li>  <li style="">Should have led large teams with hands-on experience in refactoring business processes for higher efficiency and customer delight.</li></ul>

Malaysia

Customer Success Manager Malaysia

<div style=""><br></div><div style="">● You shall be responsible for the Test Development, Execution, Analysis and Test</div><div style="">Automation of Voice Products.</div><div style="">● Design and build voice test frameworks that are easy to use and open for extension.</div><div style="">● Drive test coverage and code quality of rapidly iterated services.</div><div style="">● Establish test/deploy pipeline for services built with varied tech stacks</div><div style="">(Nodejs/Python/Golang etc.).</div><div style="">● Develop test plans and strategies for new features/services with a focus on automation.</div><div style="">● Work across the teams to identify the requirements and priorities.</div><div style=""><br></div><div style=""><br></div>

Voice Test Engineer

<div style=""><b style="font-weight: 700">An ideal candidate:</b></div><div style="">Yellow.ai is looking for the Pre-Sales Consultant in Indonesia who is going to be responsible for identifying opportunities and closing all types and sizes (small/medium/ large) of deals. Responsibilities of this role include end to end ownership of the proposal solution, bid management, GBL integration, commercial models (Pricing), Client Hosting, Proactive pitches, demand generation, research and analysis. The requirement is to work across multiple industry sectors, client profiles and deals cutting across the entire breadth of Yellow.ai services.</div><div style=""><b style="font-weight: 700">Typically your work week looks like:</b></div><ul>  <li style="">Owns bid management end to end, right from initial RFI / RFP till submission and handover to delivery in a smooth and streamlined manner as per the defined bid plan</li>  <li style="">Understanding and capturing business and technical requirements to define an appropriate solution.</li>  <li style="">Would be involved in bid storyboarding, bid proposal creation, Bid pricing and final bid submission within deadlines.</li>  <li style="">Would be required to work with the multiple GBLs, Technology practices, Delivery to get the integrated bid proposal createdAbility to understand RFP &amp; customer requirements, map the right solutions, identify win themes and competitive differentiators to put a winning proposal</li>  <li style="">Own end-to-end pricing, understand the various price optimization levers to help put up a competitive bid priceWork with the legal team to ensure all the terms and conditions are signed off and legal approval is in place before the bid is submitted.</li>  <li style="">Work on the contracting documents including MSA, SOW, NDA and others</li>  <li style="">Need to support sales and field force with all business development activities, collaterals, customer support, presentations.</li>  <li style="">Actively work with the field force in generating leads and winning new business</li></ul><div style=""><br></div>

Presales Solution Consultant- Indonesia 

<div style="">Responsibilities:</div><ol>  <li style="">Develop and implement an effective content strategy aligned with the company's marketing objectives.</li>  <li style="">Conduct thorough keyword research to identify relevant and high-performing keywords.</li>  <li style="">Write and optimize content assets to improve search engine rankings and attract target audiences.</li>  <li style="">Stay up-to-date and implement industry trends and SEO best practices to ensure our content remains relevant and competitive.</li>  <li style="">Write, edit and proofread content for accuracy, clarity, grammar, and brand voice.</li>  <li style="">Monitor and analyze website analytics and SEO performance to identify areas for improvement and implement optimization strategies.</li>  <li style="">Conduct competitor analysis to identify content gaps and opportunities for differentiation.</li>  <li style="">Work closely with the design team to enhance content with visuals, infographics, and other multimedia elements.</li>  <li style="">Identify and propose content optimization opportunities, such as internal linking and content repurposing.</li>  <li style="">Contribute to brainstorming sessions and content ideation to generate innovative and creative ideas.</li></ol>

Sr. SEO Content Writer

<div style="">We are looking for a backend engineer who will embark on an exciting journey with us to grow our AI-powered CX automation business . This role demands building modular, testable, and reusable backend modules, contributes in all phases of the feature release cycle and contributes ideas on using latest technologies.</div>

Software Development Engineer -2

<div style="">Headquartered in San Mateo,&nbsp;<a href="http://yellow.ai/">Yellow.ai</a>&nbsp;is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).</div><div style="">DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Our Company's Values</b></u></div><div style=""><br></div><div style=""><b style="font-weight: 700">Execute with Clarity &amp; Focus </b>- Pursue objectives with precision and unwavering focus.</div><div style=""><b style="font-weight: 700">Create Customer Success </b>- Create a customer-centric culture that prioritises experience and satisfaction.</div><div style=""><b style="font-weight: 700">Move the Needle Everyday</b> - Drive continuous improvement and make tangible progress each day.</div><div style=""><b style="font-weight: 700">Demonstrate Grit</b> - Exhibit resilience, determination and tenacity in overcoming challenges.</div><div style=""><b style="font-weight: 700">Do More with Less </b>- Maximize productivity and outcome while operating within resource constraints</div><div style=""><b style="font-weight: 700">One </b><a href="http://yellow.ai/"><b style="font-weight: 700">Yellow.AI</b></a><b style="font-weight: 700"> Team</b> - Foster a culture of unity and collaboration across the workforce of <a href="http://yellow.ai/">Yellow.AI</a>.</div>