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<div style=""><b style="font-weight: 700">What will you do:</b></div><div style="">●Build the next generation of AI-based conversational automation such as chatbots and voice bots<br>●Work with multiple customers, DeliveryManagers &amp; Business Analysts to build the channels within the stipulated time and with the utmost quality.<br>●The projects will have to cater to all the requirements provided by the customers.<br>●Understand the various backend &amp; frontend systems being used by Customers and integrate the chatbots with those systems.<br>●Development &amp; design of custom chat &amp; voice components.<br>●Programming &amp; architecture design of asynchronous based applications.</div>

Bangalore

Senior Software Engineer

<div style="">Yellow.ai is looking for a Software Engineer in the Product Support team to provide support to our Self-Serve Customers and Partners at Yellow.ai</div><ul>  <li style="">Perform issue troubleshooting, identify root cause and determine the exact resolution for issues related to Partner and Self Serve customers</li>  <li style="">Understand the various backend &amp; frontend systems being used by Customers and integrate the channels with those systems.</li>  <li style="">Hands-on experience in API integration (Rest/Soap)</li>  <li style="">Ensure all support processes are being followed and adhere to the standard SLA for issue resolution</li>  <li style="">Strong product knowledge to solve customer issues and provide regular updates in a timely manner</li>  <li style="">Strong debugging skills and ability to use the JS debugger</li>  <li style="">Good understanding of MongoDB and MySQLArchitecture design of virtual assistants</li>  <li style="">Escalate complex issues or bugs to platform engineering teams to ensure the issues are resolved in a timely manner</li>  <li style="">Understanding of conversational interfaces and ability to design for different experiences - Voice, Chat, etc.</li>  <li style="">Identify a workaround for production impacting scenarios while a bug has been reported to the platform for permanent resolution</li>  <li style="">Perform shift handovers highlighting the key updates and actionable items for the next</li>  <li style="">Responsible for creating documentation for new issues and the relevant solutions</li></ul>

Software Engineer

<ul>  <li style="">Lead the planning, execution, and successful delivery of technical projects within budget, timeline, and quality standards.</li>  <li style="">Collaborate with customers, partners, product management, engineering, and other stakeholders to define project scope, objectives, and execution plans.</li>  <li style="">Identify, assess, and mitigate project risks and issues, ensuring timely resolution</li>  <li style="">Facilitate communication across project teams and stakeholders to ensure alignment and visibility.</li>  <li style="">Manage project resources, timelines, and deliverables using agile methodologies.</li>  <li style="">Oversee project progress, deliver timely updates to senior management, and proactively suggest enhancements for optimal outcomes.</li>  <li style="">Drive continuous improvement in project management processes and tools.</li></ul>

Technical Program Manager

<div style=""><b style="font-weight: 700">Role and responsibilities</b></div><ul>  <li style="">Responsible for ensuring 99.9% uptime for Yellow.AI infrastructure and APIs</li>  <li style="">Troubleshooting and resolving production issues, working with the Platform Engineering team for the same</li>  <li style="">Development of internal tools/scripts for automation of various tasks</li>  <li style="">Responsible for the build and deployment of packages into various environments including production</li>  <li style="">Fixing of issues related to Infra &amp; highlighting long term issues to the product team and getting them prioritized.</li></ul>

Site Reliability Engineer 

<div style="">● Minimum 1+ years of experience in supporting large scale systems.</div><div style="">● Good experience with Linux.</div><div style="">● Hands on experience of scripting using python / bash / nodejs. Knowledge of Nodejs is a big plus.</div><div style="">● Good experience of using monitoring tools like Prometheus/Newrelic/Datadog/Jaegaer/Sentry etc</div><div style="">● Experience of working with databases like MongoDB/ElasticSearch/MySQL</div><div style="">● Experience of Kubernetes is a big plus.</div><div style="">● Deeply passionate about technology and keeping the systems and your knowledge updated.</div><div style="">● Eager to work in a fast-paced dynamic environment for a quickly growing company.</div><div style="">● Fluent written and spoken English is mandatory.</div><div style="">● Flexible for shifts.</div><div style="">● Excellent Debugging skills</div>

Application SRE

<div style="">“<a href="http://yellow.ai/" rel="noopener noreferrer" target="_blank">Yellow.ai</a> empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, <a href="http://yellow.ai/" rel="noopener noreferrer" target="_blank">Yellow.ai</a> serves over 1000 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, <a href="http://tiket.com/" rel="noopener noreferrer" target="_blank">Tiket.com</a>, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, <a href="http://yellow.ai/" rel="noopener noreferrer" target="_blank">Yellow.ai</a> has raised over $102 million from blue-chip investors.</div><div style=""><br></div><div style=""><u><b style="font-weight: 700">Our Company's Values</b></u></div><div style=""><br></div><div style=""><b style="font-weight: 700">Execute with Clarity &amp; Focus </b>- Pursue objectives with precision and unwavering focus.</div><div style=""><b style="font-weight: 700">Create Customer Success </b>- Create a customer-centric culture that prioritises experience and satisfaction.</div><div style=""><b style="font-weight: 700">Move the Needle Everyday</b> - Drive continuous improvement and make tangible progress each day.</div><div style=""><b style="font-weight: 700">Demonstrate Grit</b> - Exhibit resilience, determination and tenacity in overcoming challenges.</div><div style=""><b style="font-weight: 700">Do More with Less </b>- Maximize productivity and outcome while operating within resource constraints</div><div style=""><b style="font-weight: 700">One </b><a href="http://yellow.ai/"><b style="font-weight: 700">Yellow.AI</b></a><b style="font-weight: 700"> Team</b> - Foster a culture of unity and collaboration across the workforce of <a href="http://yellow.ai/">Yellow.AI</a>.</div>